HealthPathways: a detailed analysis of utilisation trends in the northern Sydney region

Resource type
Authors/contributors
Title
HealthPathways: a detailed analysis of utilisation trends in the northern Sydney region
Abstract
This study developed a model for using Google Analytics (GA) data to evaluate utilisation trends of the Sydney North HealthPathways portal. HealthPathways GA data merged with dates of page localisations and promotional events from March 2017 through June 2018 were analysed to evaluate engagement and use of HealthPathways, integration into clinical practice and how HealthPathways is used. Descriptive statistics and plots were generated for each clinical stream and page for the number of users per month (total, new and return users), mean time on page, navigation and search terms. The number of page views, new users and return users increased during the study period. Each clinical stream had between 26 and 2508 views, with a median of 199 views (interquartile range 84-461 views). Individual pages had 0-12388 total views. Return users visited seven times on average. Most usage occurred between mid-morning and mid-afternoon. Diabetes was the most frequently viewed and searched clinical stream, followed by palliative care. These streams had the greatest number of promotional events. Increasing use of and interaction with HealthPathways suggests that it is a useful tool to support clinical practice among northern Sydney primary care providers.
Publication
Australian Journal of Primary Health
Date
Jul 02, 2020
Journal Abbr
Aust J Prim Health
Language
eng
DOI
10.1071/PY20010
ISSN
1836-7399
Short Title
HealthPathways
Library Catalog
PubMed
Extra
PMID: 32611479
Citation
Lind, K. E., Jorgensen, M., Stowers, C., & Brookes, M. (2020). HealthPathways: a detailed analysis of utilisation trends in the northern Sydney region. Australian Journal of Primary Health. https://doi.org/10.1071/PY20010
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